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Here for Training and Education

We're here to increase the amount of LGBTQ culturally competent providers, businesses and organizations throughout Western New York.  We offer LGBTQ Cultural Competency Trainings and presentations to businesses, academic organizations, government agencies, and organizations interested in having members of their staff trained on being sensitive to the thoughts, feelings, and experiences of their LGBT customers/clients/students and co-workers.
Our curriculum is tailored to meet the needs of those requesting the trainings.  Topics that are addressed include the basics of appropriate language, definitions of terms, deconstruction of stereotypes, and more specialized issues, as needed.  Cultural competency trainings benefit participants by providing concrete information, real-world examples, role playing and exercises to enlighten participants in ways that lead to a more equal, affirming, and productive environment.  This type of training helps to address considerations such as improving communication, creating safer space, developing tolerance, and enhancing learning and work environments.

Learning objectives may include:

Defining and discussing LGBTQ terminology
Recognizing the difference between sex & gender
Exploring LGBTQ communities, culture, & history
Understanding aspects of identity
Understanding how beliefs/feelings/values perpetuate oppression
Understanding the impact of homophobia, heterosexism, and transphobia on LGBTQ people
Understanding what it means to be LGBTQ affirmative
Addressing concerns such as bullying, confidentiality, gendered spaces, and the Dignity for All Students Act (DASA)
Creating safe, welcoming, and culturally aware space

Cultural Competency of Health Care Providers

Cultural competency refers to a set of skills that allows providers to give culturally appropriate high-quality services to individuals from cultures different from the providers. These skills include understanding the culture and values of the group, the ability to communicate in the same language, and understanding the impact of group membership on health status, behavior, and attitudes. Cultural competency typically refers to providing services to people of different racial or ethnic groups. However, it also appropriately captures the skills needed to provide services effectively to LGBTQ people. Providers who are culturally competent with respect to LGBTQ people would be expected to understand the reasons they might be reluctant to seek medical care and the impact of homophobia/transphobia on the provision of services to LGBTQ people; to be aware of the range of health problems experienced by LGBTQ people as well as their health care risks; to avoid making heterosexual assumptions in the gathering of medical and social health information from patients; and to be willing to involve partners of LGBTQ patients in discussions about their health care.


Senior service providers are working with LGBTQ seniors – whether they have chosen to disclose or not. There are 2.4 million people age 65 and over who identify as lesbian, gay, bisexual, transgender or queer. As baby boomers age, the older adult population is expected to double. As a group, LGBTQ older adults experience unique economic and health disparities. They may be disproportionately affected by poverty and health issues, more vulnerable to neglect and mistreatment, more likely to live alone and be single, and less likely to have children than their heterosexual counterparts. All of the considerations above can be compounded by intersections of race, sex, ethnicity and disability.
Providers should create and implement integrated systems of care that include the unique needs of LGBTQ seniors; ensuring their facility is welcoming and affirming toward LGBTQ older adults to ensure accessible, competent and quality care. The Pride Center can help.
The Pride Center has developed a new, free training program sponsored by the Health Foundation of Western and Central New York’s Aging by Design initiative. We have long been a local expert in LGBTQ+ cultural competency training. Our goal is not to change anyone’s personal beliefs, but to provide information on the policies and laws that exist to protect LGBTQ people from discrimination.
Through this program, you can be designated as a LGBTQ-affirming senior service provider. We have developed tools for measuring and evaluating an agency’s readiness and those who meet the standards will receive this designation and be listed as a resource on the Pride Center’s website.

**NEW** Online Course Offering 

COVID-19 has presented us with some challenges and some opportunities. We're happy to announce that we've taken our LGBTQ+ Cultural Competency trainings online. Participants will get the same information as our in-person training delivered in real time.

To schedule an LGBTQ Cultural Competency Training for your business or organization, submit a request online or send an email to training@pridecenterwny.org